Privacy Policy

Last Updated: February 2026

Carlisle Window Systems Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the personal data you provide when you visit our website www.carlislewindows.co.uk (the “Site”), including the contact form on https://www.carlislewindows.co.uk/contact, or otherwise interact with us.

We are a UK-registered company (company number 03995371) based at 19 Stephenson Road, Durranhill Industrial Estate, Carlisle, Cumbria, CA1 3NU, United Kingdom.

1. What Personal Data We Collect

We collect data that you provide directly to us when you contact us, request a quote, or otherwise complete forms on the Site. This may include:

Full name
Contact details (email address, telephone number, postal address)
Details of products or services you are interested in
Any additional information you submit in message fields
Technical data such as IP address and browser type when using the Site (collected automatically)

We do not collect sensitive special category data through the Site unless you voluntarily provide it.

2. How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiries and provide quotations or information you request
To communicate with you about products, services, bookings, or order fulfilment
To improve our products, services, and website functionality
To comply with legal and regulatory obligations

We process personal data where it is necessary for contract performance, to comply with legal obligations, or based on your consent where required.

3. Legal Basis for Processing

Under UK law (UK GDPR and the Data Protection Act 2018), we rely on these lawful bases:

Contractual necessity when processing is needed to provide the services you request
Legitimate interests in improving customer service and communications
Consent, where you explicitly agree to receive marketing communications

You can withdraw consent at any time.

4. Sharing Your Personal Data

We will not sell your personal data to third parties. We may share your information:

With service providers who help us operate the Site and provide services (for example email hosting or analytics providers)
With regulatory or law enforcement authorities if required by law
With other third parties where necessary to fulfil your request

We require all such parties to protect your data consistently with this policy.

5. Data Retention

We keep personal data only as long as necessary for the purpose it was collected, for legal compliance, or to respond to enquiries, after which it will be securely deleted or anonymised.

6. Your Rights

Under UK GDPR you have rights including:

The right to access your personal data
The right to correct inaccurate data
The right to request deletion of your data where lawful
The right to restrict or object to processing
The right to withdraw consent

To exercise your rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO).

7. Cookies and Tracking Technologies

Our website may use cookies and similar tools to enhance user experience and for analytics. Please refer to our Cookie Policy or cookie banner for details on how we use cookies and how to manage your preferences.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration.

9. External Links

Our website may contain links to third-party websites. This Privacy Policy does not cover how those third parties process your data. We recommend reviewing the privacy policies on those sites.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in legal obligations or our services. Updated versions will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data subject rights, contact us at:

Carlisle Window Systems Ltd
19 Stephenson Road, Durranhill Industrial Estate, Carlisle, Cumbria, CA1 3NU
Email: sales@carlislewindows.co.uk
Phone: 01228 598550